Grievance Redressal

We want every learner to be treated fairly. If you have a complaint about an assessment, a result, a certificate, a payment, or how we handle your personal data, please tell us. Most issues are fixed fastest by our support team on WhatsApp or phone; if you are not satisfied, contact our Grievance Officer directly.

Grievance Officer

• Name: Harsh Agrawal
• Designation: Designated Partner, Saharsh Ventures LLP
• Phone: 022-31756800
• Email: info@learncred.in
• Address: Saharsh Ventures LLP, Thane, Maharashtra 400603
• Hours: Monday to Friday, 10 am – 8 pm

What to include

• Your name and the email address registered on your LearnCred account.
• A short description of the problem and what you would like us to do.
• Any certificate ID, payment or transaction reference, and the date of the attempt that applies.

Timelines

• Acknowledgement: Within 24 hours, and in any case within 48 hours, of receiving your complaint.
• Resolution: Within 15 days of receiving it. If we need more information, we will tell you what we need and keep you updated.
• Failed or duplicate payments: Resolved within 24 hours, as set out in our Refund & Cancellation Policy.